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Terms & Conditions

Terms & Conditions of Enrolment for 2020

Payment is by Term and required in full 2 weeks before Term starts. If fees are not received by the due date, your timeslot is forfeited and will be allocated to another student. First lesson for new students is pay as you go with no obligation to enrol.

Parents of new students are welcome to sit only on the first two classes. For the rest of the students we will have an Open Week on the last week of each term where we welcome Parents, Partner or Friend to come and sit in on lessons to check out progress and ask/discuss anything with your teacher. For students who are 6yrs and under and students with special needs, we will allow one parent to come sit in on each lesson.

No refunds are issued for midterm cancellation. Lessons are non-transferable. Lesson will only be rescheduled and not credited to the next Term. All teachers are paid for their time spent at Trill Music Studio whether students attend class or not.

It must be clear that a minimum 24 hours’ cancellation notice is required for teachers to have the opportunity of filling the class which has been cancelled. If a student is sick you can inform us the latest by 9.30am on the day.

Only one cancellation per School Term is allowed. Reschedule lessons will be made by the next available teacher, not necessarily by current teacher. To cancel a lesson Students/Parents need to Call us, we will not accept cancellation of lessons by sms text messages.

Cancellation of lesson by Teacher: where possible a replacement teacher will be allocated. If we are unable to arrange a replacement teacher, then your teacher will reschedule the lesson at a convenient time.

Classes are conducted on public holidays during school term. Students are required to arrive for their lesson at the exact appointed lesson time. Lessons run strictly on time to ensure that there is a smooth change over between students. Students late for their scheduled lesson will not have their lesson time extended. It is the parent’s responsibility to pick their child/children up on time.

Parking is only available on our driveway or drop off only. Please do not park next to neighbour’s properties or use their driveways. It is important that parking instructions are adhered to and noise levels are kept to a minimum outside the premises.

By signing the attached enrolment form you agree to abide by the terms and conditions set out above.